For a small additional charge, DJI Care Refresh (2-Year Plan) provides three replacement units within two years, covering crashes, water damage, natural wear, and other accidental damage. Other exclusive services include a two-year warranty, International Warranty Service, Rewards for Safe Use, free two-way shipping, exclusive technical service, and more.
1. DJI Care Refresh can be bound to a previously purchased DJI Product when it meets the following criteria:
- Brand new and un-activated product.
- Handheld device activated within the last 30 days.
2. To ensure that you can enjoy the service normally, DJI Care Refresh and the corresponding product must be purchased from the same country or region.
Below are commonly asked questions about how we manage shipping and handling here at Rise Above.
How long does postage take?
- Processing time: 1-2 business days
- Shipping time: 1-6 business days (depending on your location)
Most times of the year, we will ship your order within 2-5 business days from the time you placed it. During busy seasons it can take longer, and shipping time estimates will be slightly longer. Domestic shipping generally takes about 1-6 business days after your order is created, processed, and shipped within Australia. International shipping generally takes 7-14 business days. We ship all of our packages out of Australia and exact shipping time is based on your proximity to our location.
Do you ship worldwide?
Yes! We ship from Australia to most countries in the world. Packages shipped to international addresses generally take 7-14 business days to arrive after your order is processed. Note that often orders will be passed to and delivered by your country's local post office.
For more information about the locations, we ship to, please contact us on +61293180566 or email us email@example.com.
What shipping options are available?
Here at Rise Above, we use a number of shipping carriers depending on the nature of the order. Below is a list of carriers we currently use and the shipping options.
Free Shipping on orders $499.01+
$10 Flat Rate Shipping on orders below $199
$15 Flat Rate Shipping on orders above $199.01 and below $499
Please note: Batteries and heavy products, such as landing pads and some hard cases have additional shipping costs.
Warehouse Pickup (Sydney Only)